Refund policy

FTM Diamonds Return and Refund Policy

At FTM Diamonds, each piece is meticulously crafted to meet your expectations. Please review our policy carefully:

• Custom Orders: All custom-made items are non-refundable and non-returnable. These pieces are crafted specifically for you, making them unique and tailored to your preferences.

• Shipping: We offer expedited shipping directly to your door to ensure prompt and safe delivery.

• Claiming Issues: Upon receiving your item, you have a 1-hour window to inspect the piece and notify us of any issues or discrepancies. After this time, we cannot be held responsible for any concerns regarding the condition of your jewelry.

By completing your purchase, you acknowledge and agree to these terms.

If you have any questions, please feel free to contact us at info@ftmdiamonds.com