Terms of service

FTM Diamonds - Terms of Service

By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General Provisions

1.1 Acceptance of Terms: By using our site or purchasing products, you agree to comply with and be bound by these Terms of Service. 1.2 Eligibility: You must be at least 18 years of age or have the legal capacity to form a binding contract to use this site.

2. Products and Services

2.1 Custom Orders: All custom-made jewelry is created based on the specifications provided by you. It is your responsibility to ensure that all details (including sizing, material, and design) are correct prior to order confirmation. 2.2 Non-Returnable Items: Custom-made orders are non-refundable and non-returnable, as each piece is uniquely crafted for you. 2.3 Shipping: We offer expedited shipping to ensure your item arrives safely. Once shipped, we provide tracking information for your convenience. Shipping times may vary based on your location, but we aim to deliver as quickly as possible.

3. Inspection and Claims

3.1 Inspection Period: Upon receipt of your order, you must inspect the item within 1 hour. Any claims regarding defects or issues must be submitted within this time frame. After the 1-hour period, FTM Diamonds will not be held responsible for any defects or concerns. 3.2 Claim Process: If you notice any issues within the inspection window, contact us immediately at info@ftmdiamonds.com with detailed information and images of the issue. We will review the case and determine the next steps.

4. Payment and Pricing

4.1 Pricing: All prices listed on our website are in [currency] and are subject to change without notice. We reserve the right to modify prices at any time, but you will be charged the price listed at the time of your order. 4.2 Payment Methods: We accept [list of accepted payment methods]. All payments must be made in full at the time of purchase. 4.3 Taxes and Duties: You are responsible for any applicable taxes, duties, or customs fees associated with your order.

5. Intellectual Property

5.1 All designs, logos, trademarks, and other intellectual property on our site are the property of FTM Diamonds. You may not use, reproduce, or distribute any content without prior written consent from us.

6. Limitation of Liability

6.1 To the fullest extent permitted by law, FTM Diamonds will not be liable for any damages arising from the use of our site or services, including but not limited to direct, indirect, incidental, or consequential damages.

7. Governing Law

7.1 These Terms of Service and any disputes related to your purchase or use of our services are governed by the laws of Texas in the USA. Any disputes will be resolved exclusively in the courts of Texas.

8. Changes to Terms

8.1 We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and your continued use of the site constitutes acceptance of those changes.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at info@ftmdiamonds.com